Starting 15 minutes after the scheduled pickup, a charge of $1 per minute will apply for excessive time waiting for client. For domestic flights, 1 hour of grace time will be granted from the time the plane arrives at the gate before waiting time charges apply.

International flights will be given 90 minutes of grace. Seaport pickups will have 1 hour of grace after the scheduled pickup time.

Adjustments to pickup times will be granted on a “can-do” basis. If the schedule allows for flexibility, changes can be made. If not, the scheduled pickup time still applies subject to the waiting time policy and the cancellation policy.

Any reservation or booking in which the client gives less than 24 hours notice before the time of the scheduled service, a 20% administrative fee will be added to the cost of service. Sufficient notice requires all information required to provide service. If less than 4 hours notice is given, a 30% administrative fee will be added.

Pets are welcome in our vehicles. However, if the pet causes damage or makes a mess in the vehicle, repairs and/or professional cleaning charges will be added to the full rate.